Frequently Asked Questions
Everything you need to know about shopping with ESD Official
What are your shipping times and costs?
We offer standard shipping which typically takes 3-5 business days. Express options are available at checkout. Shipping is free on all orders over $75 within the continental United States.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original, unused condition with all tags attached. Please visit our Returns Portal to start a request.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your package's progress.
Which payment methods do you accept?
ESD Official accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated during the checkout process.
How do I ensure I choose the right size?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for the most comfortable fit.